Terms & Conditions

1. About Us

Cinch Straps is a UK-based business under MDN Supplies Ltd supplying hook and loop straps for home, hobby, garden and workshop use. All straps are assembled here in the UK using genuine VELCRO® Brand materials.

2. Placing an Order

When you place an order with us, you're agreeing to buy the items at the price listed, plus any delivery fees. We'll confirm your order by email once it's been received. We reserve the right to cancel or refund any order where pricing or availability errors have occurred.

3. Payment

All prices shown include VAT. Payments are processed securely at checkout, and we do not store your card details.

4. Delivery

Orders placed before 1pm (Monday to Friday) are usually dispatched the same day. We use Royal Mail Tracked or DPD for delivery, depending on the shipping option you choose. You’ll receive a tracking link once your order is on its way.

5. Returns

Home users can return unused items in their original packaging within 30 days for a refund or exchange. See our Returns Policy for full details.

6. Faulty Goods

If your item arrives damaged or develops a fault, let us know and we’ll arrange a replacement or refund. Please contact us before returning any item.

7. Custom & Cut Items

Custom-made straps, or any straps cut to a specific size, can’t be returned unless faulty.

8. Use of Our Straps

Most straps are for bundling and tidying not lifting or bearing weight. For heavy-duty use, please contact us about appropriate options. No hook and loop straps from any supplier should be used in place of a ratchet or load strap under any circumstances.

9. Copyright & Content

All content on this site images, text, and logo is the property of Cinch Straps and must not be copied or reused without permission.

10. Privacy

We respect your privacy and only use your details to fulfill your order and keep in touch if you’ve opted in. See our Privacy Policy for more info.

11. Contact Us

Got a question? Reach out via our Contact page and we’ll do our best to help.